Shipping Information

We strive to process and ship orders quickly so you can enjoy your DAKOYU™ multi-tools and accessories as soon as possible.

Processing Time:

Orders are typically processed within 1-3 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times:

• Canada Warehouse:
  • Standard Shipping: 7-14 days
  • Expedited Shipping: 5-9 days (additional fees may apply)
  • Shipping Rates: Calculated at checkout based on weight and destination.

• China Warehouse:
  • Standard Shipping: 15-35 days (some countries may be significantly slower due to destination country's customs clearance process, local delivery courier logistics, etc.)

International Shipping: Available with applicable customs fees (customer responsibility).

Tracking Information: You’ll receive a tracking number via email once your order ships.

Note: Delivery times are estimates and not guaranteed, as delays may occur due to carrier issues. For items that are suspected as lost in transit, a refund can be issued on the earlier date of: tracking status has been marked as 'lost in transit' or similar; or no confirmed delivery within 90 days of the package being in transit.

Returns, Exchanges & Warranty Repairs

We want you to be completely satisfied with your DAKOYU™ purchase. If you’re not happy with your order, wish to exchange, or initiate a warranty claim, we accept returns under the following conditions:

Return and Refund Window: 30 days from the later date of purchase, or receipt. Items must be unused, in original packaging, and in re-sellable condition. Once received and inspected, refunds will be issued to the original payment method within 5-10 business days. Undeliverable or wrong provided address, worn or damaged items may incur a 30% restocking fee (deducted from your refund).

Warranty Claim: Contact customer support to acquire return instruction steps before sending any products back for examinations or repairs. Please do not send products back without prior approval as unaccounted returns may be lost without proper documentation. 

Return Shipping: The purchaser is responsible for return shipping costs of sending products back for refund, exchange, or warranty claim.

How to Initiate a Return:

1. Email us at support@dakoyu.com with your order number along with reason for return, or issues you are experiencing with the product.
2. We’ll provide a return authorization and instructions.
3. Ship the item(s) back to us (we recommend using an insured and trackable method).

Note: Sale items, custom orders, or final-sale products may not be eligible for return or refund. 

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery for a solution.

Questions?

For any shipping or return concerns, reach out to:

• Email: support@dakoyu.com