Whether you need warranty support, dealer inquiries, or just want to share your latest wilderness triumph with our team, we’re here to help.

Get in Touch

• Live-Chat: click on the chat icon located at lower right comer
• Email: support@dakoyu.com
• Mailing Address: 15355 24th Avenue Suite 800, Surrey, British Columbia, Canada V4A 2H9

Product Support & Warranty Claims

Our Vancouver B.C. - based service team handles all warranty service. Please include the following information via email upon inquiring:

• Your D.N.A.™ tool’s model information

• Purchase proof (receipt/ order #)

• Photos or video of the issue (if applicable)

Wholesale & Dealer Inquiries

Interested in carrying D.N.A. Outdoor™ line of products? Email us with:

• Your business name and location

• Expected order volume

• Target customer base

General Questions

We love hearing from our community! Whether it’s feedback, collaboration ideas, or just a story about how your D.N.A.™ tool saved the day, reach out anytime!

Frequently Asked Questions

• Q: How long for email responses?
  A: We usually reply within 1-2 business days.
• Q: Can I visit your Surrey location?
  A: The Surrey location is currently only set up for receiving purposes and does not offer in-person services. 
• Q: Do you have a US warehouse?
  A: All North American orders ship from our Canadian facilities.