Politique de remboursement
D.N.A. Outdoor™ / D.N.A. Inc. (DAKOYU North America Inc.) Last updated: September 2026
We want you to be completely satisfied with your D.N.A. Outdoor™ purchase. Please read this policy carefully before initiating a return.
Return Window You have 30 days from the later of: (a) date of purchase; or (b) date of receipt, to request a return. Requests made outside this window will not be accepted.
Eligibility Conditions To be eligible for a return, items must be:
- Unused and in the same condition as received
- In original packaging with all tags, accessories, and documentation included
- Accompanied by proof of purchase or order receipt
Items that are worn, used, damaged by the customer, or missing components are not eligible for a full refund and may be subject to a restocking fee or rejected entirely.
Non-Returnable Items The following are not eligible for return or refund under any circumstances:
- Sale items, promotional items, and final-sale products
- Gift cards
- Custom or personalized orders
- Perishable goods
- Hazardous materials, flammable liquids, or gases
- Personal care goods
How to Initiate a Return
- Email support@dakoyu.com with your order number, reason for return, and supporting photos if applicable
- Await written return authorization and instructions from our team
- Ship item(s) back using an insured and trackable method
Items sent back without prior written authorization will not be accepted and may not be returned to the sender.
Return Shipping Costs The purchaser is responsible for all return shipping costs. If the original order qualified for free shipping, the return shipping cost is not covered and must be paid by the purchaser. D.N.A. Outdoor™ is not responsible for items lost or damaged in return transit — we strongly recommend insured, trackable shipping.
Restocking Fee A 30% restocking fee (deducted from your refund) may apply in the following cases: undeliverable shipments due to an incorrect address provided by the customer; failure to retrieve or pick up a package; returned items that are worn, damaged, or missing components.
Exchanges We do not process direct exchanges. To obtain a different item, return the original (subject to this policy) and place a new order once the return is accepted.
Damaged or Defective Items Inspect your order immediately upon receipt. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@dakoyu.com with your order number and photos. Failure to report within this window may affect eligibility for resolution.
Warranty Claims Contact support@dakoyu.com before sending any product back for examination or repair. Do not return products without prior written authorization — unaccounted returns may be lost without proper documentation. Warranty claim eligibility and resolutions are granted at the sole discretion of D.N.A. Inc. (DAKOYU North America Inc.).
Refund Processing Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be issued to the original payment method within 5–10 business days. Please allow additional time for your bank or credit card provider to post the refund. If more than 15 business days have passed since approval and you have not received your refund, contact us at support@dakoyu.com.
European Union — 14-Day Cooling Off Period If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, under EU Consumer Rights Directive 2011/83/EU. Items must be in the same condition as received, unused, with tags and original packaging, and accompanied by proof of purchase. Standard return shipping costs apply.
Taxes & VAT (Value Added Tax) Prices displayed on www.dakoyu.com are exclusive of VAT unless otherwise stated at checkout. D.N.A. Outdoor™ does not currently collect VAT on international orders. Customers in VAT-applicable jurisdictions (including the European Union and United Kingdom) are responsible for any VAT, import taxes, or duties assessed by their local tax authority upon delivery.
D.N.A. Inc. (DAKOYU North America Inc.) reserves the right to begin collecting VAT in applicable jurisdictions at any time, in compliance with local tax laws and registration thresholds. Customers will be notified of any such changes in collection at checkout prior to completing a purchase.
Chargebacks & Disputes We encourage customers to contact us at support@dakoyu.com before initiating a chargeback or payment dispute. Fraudulent chargebacks on valid orders may be disputed and reported. D.N.A. Inc. reserves the right to refuse future orders from customers who abuse the return or dispute process.
Limitation of Liability To the maximum extent permitted by applicable law, D.N.A. Inc. (DAKOYU North America Inc.) shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the purchase, use, or inability to use our products. Our total liability shall not exceed the original purchase price of the item in question.
Governing Law This policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to conflict of law principles.
Questions? Email: support@dakoyu.com Website: www.dakoyu.com
All information is deemed accurate at the time of publication but is subject to change. D.N.A. Inc. (DAKOYU North America Inc.) reserves the right to modify these terms at any time without prior notice. All rights reserved.