Privacy Policy for DAKOYU™ North America Inc.

Last Updated: September 14, 2025

This Privacy Policy describes how DAKOYU™ North America Inc. ("we," "us," or "our") collects, uses, and shares your personal information when you use our website https://www.dakoyu.com and https://www.dakoyu.ca (the "Site"), interact with us on social media, contact our customer service, or otherwise engage with us.

1. Personal Information We Collect

We collect personal information you provide to us directly and automatically when you use our Site.

 

Category of Information Examples

 

Identifiers: Name, shipping address, billing address, email address, phone number, IP address.

Commercial Information: Records of products purchased, obtained, or considered, and other purchasing or consuming histories or tendencies.

Payment Information: Your credit/debit card number and other financial details processed by our secure payment partners (e.g., Shopify Payments, PayPal). We do not store your full card details.

Customer Records: Information you provide when creating an account, contacting customer service, or participating in a survey or contest (e.g., name, address, phone number).

Usage Data: Information about your interaction with our Site, such as pages visited, links clicked, and items viewed.

Geolocation Data: Your general location derived from your IP address.

Inferences: Preferences, characteristics, and behaviors we infer from your activity to create a customer profile.

We collect this information from the following sources:

· Directly from you (e.g., when you make a purchase, create an account, or sign up for emails).

· Automatically through cookies and tracking technologies as you navigate our Site.

· From third parties like analytics providers (Google), advertising networks, and payment processors.

2. How We Use Your Personal Information

We use your information for the following business purposes:

 

· Fulfilling Orders: To process your payments, arrange for shipping, and provide you with order confirmations.

· Fulfilling Orders: To communicate with you, respond to your inquiries, and provide support.

· Marketing and Advertising: To send you promotional messages, newsletters, and special offers (with your consent where required by law). We also use your information to deliver targeted advertising to you on other websites and platforms.

· Site Improvement: To analyze how customers use the Site, understand market trends, and develop new products and features.

· Security and Fraud Prevention: To protect our Site, our business, and our customers from fraud and malicious activity.

3. How We Share Your Personal Information

We may share your information with the following categories of third parties:

 

· Service Providers: Companies that provide services on our behalf, such as payment processing (Shopify Payments, PayPal), shipping (UPS, USPS), email marketing (Klaviyo, Mailchimp), website analytics (Google Analytics), and customer review platforms (Judge.me).

· Advertising Partners: Third-party advertising networks and social media companies to help us deliver targeted ads to you.

· Business Transfers: Parties involved in the event of a merger, acquisition, or sale of all or a portion of our assets.

· Legal Compliance: When required by law, such as to comply with a subpoena or similar legal process, or to protect our rights or the rights of others.

We do not sell your personal information as that term is traditionally understood. However, we disclose identifiers, commercial information, and internet activity to our advertising partners to serve you targeted ads, which may be considered a "sale" or "share" under certain state laws. You can opt-out of this below.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities. We use the following types of cookies:

 

· Essential: Necessary for the Site to function (e.g., shopping cart).

· Performance/Analytical: Help us understand how visitors interact with our Site (e.g., Google Analytics).

· Functional: Enable enhanced functionality and personalization.

· Targeting/Advertising: Used to deliver ads relevant to you.

You can control cookies through your browser settings. Note that blocking cookies may impact your site experience.

5. Your Choices & Rights

· Marketing Emails: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email.

· Targeted Advertising: You can opt-out of the "sale" or "sharing" of your personal information for targeted advertising by broadcasting the Global Privacy Control (GPC) signal. You can also manage your preferences through our "Cookie Settings" tool [Link to your Cookie Preference Center if you have one].

· Your Privacy Rights: Depending on your location (such as if you are a resident of California, Colorado, Virginia, Utah, Connecticut, or the EEA/UK), you may have the right to:

  · Know what personal information we have about you and how it is used.

  · Request access to or deletion of your personal information.

  · Correct inaccurate information.

  · Opt-out of the sale or sharing of your data.

  · Data portability.

To exercise any of these rights, please submit a request to us by emailing: support@dakoyu.com

We will verify your request before processing it.

6. Do Not Track

Our Site does not alter its data collection and use practices when it receives a "Do Not Track" signal from your browser.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children.

9. International Transfers

DAKOYU™ North America Inc. is based in Canada. Your information will be processed in Canada, which may have different data protection laws than your country.

10. Security

We use reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

11. Changes to This Policy

We may update this policy to reflect changes in our practices. We will notify you of any material changes by posting the new policy on our Site and updating the "Last Updated" date.

12. Contact Us

For questions about this Privacy Policy, to exercise your rights, or the deletion of your data, please contact us at:

 

DAKOYU™ North America Inc.

15355 24th Avenue, Suite 800

Surrey, British Columbia, Canada V4A 2H9

Email: support@dakoyu.com